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99. Case: Discussion with Staff on New Scheduling
View Case Study: 99. Case: Discussion with Staff on New SchedulingYou are the manager of an outpatient clinic that serves patients from throughout the Maritimes. Many of these patients travel for their appointments and are trying to minimize time away from work, so after a discussion with the Patient Feedback team the decision is made to open the clinic on Saturdays and Sundays on a…
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76. Case: Supported Decision Making and the Rights of Persons with Disabilities
View Case Study: 76. Case: Supported Decision Making and the Rights of Persons with DisabilitiesSupported Decision Making and the Rights of Persons with Disabilities Freya Pedersen is a 23-year-old with a developmental disability. The surgeon is discussing an upcoming surgery with Freya and her parents. Freya tries to express herself, but it is hard to understand her speech. The surgeon is in a rush and just hands the consent…
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68. Case: Big Yellow Taxi
View Case Study: 68. Case: Big Yellow TaxiFollowing the bankruptcy of the local taxi service, a community hospital recognized that several of its frail, elderly patients who don’t drive had exceedingly limited options for getting to the hospital for their appointments. A few community volunteers were able to help out in the short term, but increasingly found that they were not necessarily…
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69. Case: On The Road Again
View Case Study: 69. Case: On The Road AgainJudy and Richard live in a rural community where the closest hospital is a four hour drive away in good weather. Travelling to the hospital for specialist appointments often entails an overnight stay and additional time away from work for both Judy and Richard. In discussing the recent trips to the hospital with their family…
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70. Case: Desperado
View Case Study: 70. Case: DesperadoA few of Gary’s friends cornered you at the curling rink last week. They are very concerned about how Gary is doing and wonder why “you and the other folks you work with” aren’t doing something more for him. “Can’t you see how he is going downhill? What’s it going to take for you to…
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71. Case: With A Little Help From My Friends
View Case Study: 71. Case: With A Little Help From My FriendsKerry is a long-time volunteer with palliative care services in her community. With the distances and difficulty of travel that some palliative care patients may face, she is glad to be part of a team that works to support patients who want to die at home. While every effort is made to provide all patients…
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72. Case: My Way
View Case Study: 72. Case: My WayYou are part of team preparing for an upcoming accreditation visit. In meeting the listed standards, there has been much discussion among the team about the expectations for smaller rural facilities in relation to these standards. When there are fewer resources (people, equipment, budget) for meeting some of the standards as compared to larger urban…
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67. Case: What is Angela’s Choice?
View Case Study: 67. Case: What is Angela’s Choice?Angela Flores is a six year old with some minor developmental delays caused by traumatic birth. She has recently been diagnosed with a brain tumor and her prognosis is poor. The health care team is trying to determine goals of care and a develop treatment plan. Angela lives with and is cared for by her…
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